Keywords: cloud ATC, CRM-systems, applied software integration,
THE DEVELOPMENT OF INFORMATION SUBSYSTEM OF PROCESSING INCOMING PHONE CALLS IN THE ORGANIZATION'S CRM SYSTEM
UDC 004.9: 654.152.7
In this article we have covered opportunities that are provided to buisness with the help of modern cloud CRM. We also described a protocol of relationship between a module of processing incoming calls and CRM system of microfinancial organization.
Keywords: cloud ATC, CRM-systems, applied software integration,
For citation: Makovy К.А. , Zelenina A.N. , Tolokonnikov А.А. , THE DEVELOPMENT OF INFORMATION SUBSYSTEM OF PROCESSING INCOMING PHONE CALLS IN THE ORGANIZATION'S CRM SYSTEM. Bulletin of the Voronezh Institute of High Technologies. 2017;11(1). Available from: https://vestnikvivt.ru/ru/journal/pdf?id=214 (In Russ).
Published 31.03.2017